Help & Support
To be the world's best platform to showcase and cast talent. We're on a mission to make casting simple, safe and accessible. Our values guide us on how we're going to achieve that for our community.
1. Members’ Success is our Success
Trust & Safety is our number one priority, and we never forget that real people of all ages and stages use ModelFactory. We make sure our listings are genuine and we share plenty of advice on how to stay safe online and during auditions.
If our members are applying to quality castings and are cast through ModelFactory, then we're doing our job.
2. User Friendly with Ease to Access
We take the Don't make me think!' principle seriously, so we focus on making it really fun and easy to use ModelFactory. We create simple features that look great, and we quickly overcome any obstacles. We are proud to build and manage a great website.
3. Endlessly learning and improving
We love to challenge the status quo. We build innovative features, then tweak and refine them. We learn from the past, but we don't get stuck there. We are a forward-thinking team, and we enjoy creating things and making them better.
4.Integrity and Transparency
We listen, and we provide the best service we can. If our members have a complaint, we investigate it right away. If they enjoy something, we build on it. If anything goes wrong, we share the responsibility and come up with a solution.
5. We get results through passion, teamwork, and balance
We take pride in what we do and we have fun doing it. Everyone's opinion is treated with respect, and ideas and solutions can come from anywhere in the company.
Goals are important, and we keep an eye on the results. We agree on what we're trying to achieve and work hard as a team to achieve it - without forgetting to have a life outside the office.